24-Hour Emergencies

Unlike some of our competitors, Generator One provides 24/7 emergency service to our customers when it’s needed most. Regardless of whether you’re a residential customer or a commercial or industrial client, we’re always here to help.

Whether you call at 4PM in the afternoon or 4AM in the morning, there will always be a Generator One representative available to answer your call.

We inventory tens of thousands of dollars in parts to rectify any issues that may arise in a timely manner. So, what are you waiting for? 24/7 Emergency Generator Service – 440-942-8449

Maintenance

It’s not uncommon for a standby generator to have a lifespan that ranges from 500 to over 30,000 hours. If you think about it, backup generators are typically used as little as 30 hours each year (based on typical 12-15 minute cycles each week and assuming no outages during the year), but can be used over 100 hours per year depending on the number of outages.

Regardless, your standby generator should have a great lifespan that can last 20-30+ years! However, your generator is no different than the family car. It needs an annual inspection, regular oil changes (annually), battery replacement every 3-4 years, new air filter(s), etc.

Here at Generator One, we offer “peace of mind” by offering maintenance and preventative maintenance services that have competitive rates to ensure your backup generator stays well-maintained and “ready” when it’s needed most.
Call today! We have annual maintenance services as low as $165 per year. Don’t wait until it’s too late.

Is your generator ready to run?

Check to see if the indicator light is green. Depending on the age of your unit – this will typically be displayed on the side of your generator or when you open the lid. If your generator is not ready to run or it’s time to protect your investment with maintenance…we are here to help!

After hours emergency service available

  • Thousands of parts available to repair your generator
  • Factory-trained technicians
  • Phones answered 24/7
  • Proud to be locally owned and operated
  • Generator one has been keeping families and businesses safe during emergency situations for over 12 years
  • The power goes out, the generator comes on – its that simple

Residential Maintenance Service Agreements

Any commercial unit would need to be quoted.

Bronze 

As low as:
$190/yr

  • Includes oil and filter
  • Additional parts not listed incur an extra charge
  • 10% discount for parts if not under warranty
  • Emergency visit 24/7: $235.00 covers 30 mins, then $45 per 30 mins after
  • Emergency charge for after hours visit, even if currently under warranty (Only if power is out)
  • Additional visits: $150/visit/yr
  • This price is guaranteed for Generac only, additional manufacturers could be added cost
  • Residential units only, Commercial units could be additional cost
  • Air-cooled from 6-26kw
  • Liquid-cooled 13-150kw ( Starting at $285.00 )
  • Any units outside of our size limitations will be quoted
  • This pricing is for residential units only

Silver

As low as:
$235/yr

  • Includes oil & filter, spark plugs, air filters & batteries as needed
  • Additional parts not listed incur an extra charge
  • 15% discount for parts if not under warranty
  • Emergency visit 24/7: $220.00
  • Covers 30 mins, then $45 / 30 mins after
  • Emergency charge for after hours visit, even if currently under warranty
  • Additional visits: $150/visit/yr
  • This price is guaranteed for Generac only, additional manufacturers could be added cost
  • Residential units only, Commercial units could be additional cost
  • Air-cooled from 6-26kw
  • Liquid-cooled 13-150kw ( Starting at $415.00 )
  • Any units outside of our size limitations will be quoted
  • This pricing is for residential units only

Gold

As low as:
$812.50/yr

  • Includes oil & filter, spark plugs, air filters, batteries, or any parts needed to service unit
  • Emergency visit 24/7: $120.00
  • Covers 60 mins, then $45.00 / 30 mins after
  • Covered unit(s) subject to review at 1st service
  • Parts needed to get unit in operating condition will be charged at a 20% discount
  • No charge on parts after initial visit
  • Air-cooled generators only
  • This pricing is for residential units only

NOTE: Emergency call out only during power outage and generator or transfer switch is not operating

Warranty

5,7,10 Year Extended Warranty from Generac Power Systems
Available on Generac®, Guardian®, and Centurion® brand products.
Air-cooled automatic standby 2010 models* and liquid-cooled models up to 150 kW.
Not available on CorePower, EcoGen, or internationally.

  • Free 5,7,10  year extended warranty with every new install (depending on current special).
  • New installation only.
  • Extended warranty must be purchased within 12 months of initial generator purchase. Proof of purchase date must be provided. Extended Warranty begins on date of generator purchase by consumer, not purchase date of Extended Warranty
  • Extended Warranty does not include yearly service

Generator yearly maintenance checklist.

    (Engine, Alternator & Controls)
1. Change lubrication oil, included.
2. Replace oil filter and inspect base, included.
3. Replace spark plugs as needed.
4. Inspect ignition coil wires and plug caps.
5. Inspect cooling system, clean fins.
Top off radiator (liquid-cooled up to 1 gallon).
6. Inspect fan guard for condition and security.
7. Inspect and clean air filter and pre-cleaner. 
8. Replace fuel filters (diesel and gasoline).
9. Inspect engine gaskets, breathers and fuel regulation
components for any fuel or oil leakage.
10. Inspect and adjust engine belts, hoses and clamps.
11. Lubricate governor and carburetor linkage.
12. Load test battery and record VDC readings.
13. Service battery, add water to electrolyte and clean posts.
14. Check and record battery static and running charging rates.
15. Inspect engine and battery heaters for proper operation.
16. Inspect engine and electrical safety shutdown devices.
17. Inspect unit for excessive noise or vibrations.
18. Inspect mounting bolts, brackets and coupling connections.
19. Check, calibrate and record AC output Voltage & Frequency.
20. Inspect engine, alternator and control wiring.
21. Inspect and clear dampers, louvers and air intakes.
22. Wipe down outside of generator and engine.
23. Update via laptop computer, main controller OEM firmware as updates become available
Automatic Transfer Switch.

24. Inspect for overheated power terminals and lugs.
25. Inspect control board wiring and connections.
26. Check and adjust exercise clock setting (as needed).
27. Inspect mechanical switchgear mechanism.
28. Check time delays (as needed).
29. Perform power outage simulation w/ permission

From the humble beginnings of Generac’s home standby  generators, to the backup power horses today, we will keep your systems working like a Swiss watch. Call to day and experience the Generator One difference.