To Our Valued Customers,
Given the dynamic times in which we find ourselves, we felt it prudent to communicate our plans with you regarding your emergency back-up power system. We take our responsibility as your partner in ensuring you have emergency backup power very seriously. As we all prepare for the impact of COVID-19, ensuring the health and safety of our employees and our customers and are thus implementing the following protocol:
We strongly recommend that you continue all quotations ( Take advantage of our video conferencing ), installations and planned maintenance to maximize the reliability of your back-up power in these uncertain times. Most of our services can be performed without any required human interaction, which is ideal for the current environment. Preferably, we will perform all customer contact via phone communication. If human interaction is required, we will practice those recommendations of health professionals.
During the scheduling process, we will be extra diligent in ensuring we get specific instructions for our technicians on how to access equipment and verifying accurate contact information. We ask that you provide us with any details specific to your equipment that you might otherwise have communicated in person or onsite. If any issue arises while onsite, we want to be sure we have the best contact information for the quickest possible resolution.
Prior to arrival at your site, our technicians will call the responsible person to arrange access to the equipment and review any concerns. Again, our preference is that we will access and repair the equipment without direct customer contact. If it is necessary to have customer contact, we will follow recommended distancing protocols. Prior to departing the site, our technician will again call the responsible person and verify the status of your backup power system and answer any questions you may have.
Most issues can be resolved with no direct customer contact. Again, our goal is to work with you to ensure you have backup power in any emergency. By taking the small steps listed above, we are confident we can ensure the reliability of your backup power system and protect the health of everyone involved.
If you have any scheduling conflicts or issues, please let us know. Thank you for your continued trust in us, and we look forward to getting through this together!
Sincerely Rusty Boyer (President)